{"id":13985,"date":"2026-10-26T01:17:45","date_gmt":"2026-10-26T05:17:45","guid":{"rendered":"http:\/\/parmaks.com\/Resources\/hospitality-in-the-mirror-seths-blog\/"},"modified":"2026-10-26T01:17:45","modified_gmt":"2026-10-26T05:17:45","slug":"hospitality-in-the-mirror-seths-blog","status":"publish","type":"post","link":"https:\/\/parmaks.com\/Resources\/hospitality-in-the-mirror-seths-blog\/","title":{"rendered":"Hospitality in the mirror | Seth’s Blog"},"content":{"rendered":"

\"Profit<\/a>
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Danny Meyer <\/a>and Will Guidara<\/a> have each written fabulous books about hospitality.<\/p>\n

They missed one thing.<\/p>\n

The customers who get the most authentic and lasting hospitality are the ones who deserve it.<\/p>\n

And the ones who deserve it actually enjoy it the most.<\/p>\n

Extraordinary hospitality offers someone more human effort and delight than they expect.<\/p>\n

You\u2019re not entitled to something human simply because you paid for your ticket or your table. The kids who show up on Halloween get a piece of candy, but the ritual ends there. When someone with a great costume, or singing a song or simply creating a bit of connection or magic shows up, it\u2019s different. That\u2019s the one we remember, the reason we answered the door and our chance to show up and return the energy. Or even a full-sized ethical chocolate bar.<\/p>\n

For too long, the entitled customer has demanded emotional labor without offering support or sustenance in return. It\u2019s exhausting and unfair, for both parties.<\/p>\n

When you\u2019re the best customer we\u2019ve had all day, it\u2019s likely we\u2019ll be the host you\u2019re hoping for.<\/p>\n

And the best part is, that no matter how it turns out, simply trying to be the best customer of the day is its own reward. We care because we can.<\/p>\n

\n\t\t\t\tOctober 25, 2026<\/span>\n\t\t\t<\/p>\n<\/p><\/div>\n