{"id":4660,"date":"2023-10-22T04:22:44","date_gmt":"2023-10-22T08:22:44","guid":{"rendered":"https:\/\/parmaks.com\/Resources\/emotional-labor-and-its-consequences\/"},"modified":"2023-10-22T04:22:44","modified_gmt":"2023-10-22T08:22:44","slug":"emotional-labor-and-its-consequences","status":"publish","type":"post","link":"https:\/\/parmaks.com\/Resources\/emotional-labor-and-its-consequences\/","title":{"rendered":"Emotional labor and its consequences"},"content":{"rendered":"

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Forty years ago, Arlie Russell Hochschild wrote about emotional labor. The work that frontline employees had to do (especially women) in managing and expressing emotions as part of their job. She talked about how exhausting it was for flight attendants to show up with a smile, even when they didn\u2019t feel like it.<\/p>\n

Emotional labor is the opposite of the industrial economy\u2019s task-based, measured output. Even if we don\u2019t dig ditches, the offer for a certain kind of work was: Process this pile of papers and we don\u2019t care whether you like (or pretend to like) your job. The labor is the easily measured stuff.<\/p>\n

But AI and mechanization have turned this sort of task work into a race to the bottom. If you don\u2019t bring emotional labor to the task, it\u2019s probable that you\u2019re engaged in a race to the bottom. The piecework and easily measured \u2018real\u2019 skills are soon automated or outsourced or diminished in value.<\/p>\n

Emotional labor has become a competitive advantage. Our commitment to showing up as a human, even (especially) when we don\u2019t feel like it is precisely how we create value. And it\u2019s this human work that helps us feel seen and valued as well.<\/p>\n

\n\t\t\t\tOctober 22, 2023<\/span>\n\t\t\t<\/p>\n<\/p><\/div>\n